Customer Service Specialist — Career Growth & Benefits

Talentify; Woburn (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Maternity Insurance

Life Insurance

401(k) plan with company match

Employee stock purchase plan

Paid vacation and holidays

Sick leave

Tuition reimbursement

Dependent scholarship awards

Training program

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier service with empathy and accuracy. You will manage calls, schedule visits, and optimize routes to support Orkin Pros. Training is provided, with no prior industry experience required.

The role emphasizes customer satisfaction, data integrity, and teamwork in a fast-paced environment. On-site work in a community-focused, mission-driven company offering strong benefits.

Qualifications

• Prior experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distances.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Detail orientation

Task prioritization

Customer service mindset

Education

High School Diploma or equivalent

Tools

Windows system

Web-based system

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier service with empathy and accuracy. You will manage calls, schedule visits, and optimize routes to support Orkin Pros. Training is provided, with no prior industry experience required.

The role emphasizes customer satisfaction, data integrity, and teamwork in a fast-paced environment. On-site work in a community-focused, mission-driven company offering strong benefits.