Customer Experience Specialist — Growth Path

Orkin; New Hudson (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Orkin is seeking a Customer Service Specialist in Michigan to answer calls, schedule service visits, and manage efficient routes for technicians. You will use a Windows-based and Web-based system to track schedules, keep customers informed, and uphold high service standards.

The role emphasizes empathy, integrity, and teamwork within a supportive, growth-focused environment. We offer strong benefits and a clear path for career development in pest control services.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns through listening and questioning.
• Maintain and update customer database with accurate information.

Skills

Customer service

Sales experience

Communication

Time management

Teamwork

Education

High School Diploma

Tools

Microsoft Office

CRM software

Job description

Orkin is seeking a Customer Service Specialist in Michigan to answer calls, schedule service visits, and manage efficient routes for technicians. You will use a Windows-based and Web-based system to track schedules, keep customers informed, and uphold high service standards.

The role emphasizes empathy, integrity, and teamwork within a supportive, growth-focused environment. We offer strong benefits and a clear path for career development in pest control services.