Customer Service Specialist - Auto Collision Center

Caliber; Pasadena (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay & overtime

Paid vacation & holidays

Career growth

Hands-on production experience

Job summary

Caliber Collision in Pasadena is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rentals and insurance requirements. You will monitor center workload, assist with load-level requests, and support a fast-paced team in a production shop environment.

The role requires 1+ year of customer-facing experience, strong written and verbal communication, and the ability to navigate multiple software systems.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced setting and manage competing priorities.

Responsibilities

• Greet and assist customers with a high level of service.
• Coordinate Rental Car/Tow/insurance-related processes to provide one-stop service.
• Monitor center workload and assist with load level requests when necessary.

Skills

Verbal and written communication

Software proficiency (MS Office)

Prioritization & multitasking

Customer service

Team collaboration

Job description

Caliber Collision in Pasadena is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rentals and insurance requirements. You will monitor center workload, assist with load-level requests, and support a fast-paced team in a production shop environment.

The role requires 1+ year of customer-facing experience, strong written and verbal communication, and the ability to navigate multiple software systems.