Customer Service Pro - Auto Collision Center

Caliber Holdings LLC; Landover (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Overtime eligible

Weekly pay

Paid vacation

Job summary

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver outstanding service across internal and external teams. You will monitor daily work volume and help balance center load levels, while coordinating with Rental Car/Tow partners to provide convenient one-stop service.

The role requires strong written and verbal communication, the ability to navigate multiple software systems, and a collaborative, fast-paced mindset.

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet internal and external customers and provide extraordinary customer service.
• Monitor workload and assist with load level management.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal & written communication

Customer service

Team collaboration

Multitasking

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver outstanding service across internal and external teams. You will monitor daily work volume and help balance center load levels, while coordinating with Rental Car/Tow partners to provide convenient one-stop service.

The role requires strong written and verbal communication, the ability to navigate multiple software systems, and a collaborative, fast-paced mindset.