Customer Experience Specialist - Auto Collision Center

Caliber; Oxnard (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay

Paid vacation & holidays

Career growth

Hands-on experience

Job summary

Caliber Collision in Oxnard is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating daily workflows. The role includes monitoring work volume, coordinating rental car services, and liaising with insurance partners on authorizations and billing to ensure smooth operations in a busy center.

The position emphasizes strong communication, multitasking, and teamwork within a production shop environment, with competitive, industry-standard

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Ability to handle competing priorities in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and suggest load level adjustments.
• Coordinate rental car providers to deliver one-stop service to customers.
• Understand insurance partner requirements for authorizations, billing, and load levels.

Skills

Customer service

Verbal & written communication

Multitasking

Collaboration

Tools

MS Office

Job description

Caliber Collision in Oxnard is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating daily workflows. The role includes monitoring work volume, coordinating rental car services, and liaising with insurance partners on authorizations and billing to ensure smooth operations in a busy center.

The position emphasizes strong communication, multitasking, and teamwork within a production shop environment, with competitive, industry-standard