Customer Experience Specialist - Auto Collision Center

Caliber Holdings LLC; Pasadena (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is hiring a Customer Service Representative at our Service Center Pasadena on E Colorado Blvd. The role involves greeting customers, delivering extraordinary service, and aiding in coordinating rental car and insurance-related processes.

The position pays up to $20 per hour, with weekly pay, overtime eligibility, and benefits including health coverage, vacation and holidays, and paths for growth within a production shop.

Qualifications

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Ability to provide personable, friendly customer service in a fast-paced setting.
• Ability to work in a collaborative environment.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor work volume and coordinate load level requests as needed.
• Coordinate Rental Car/Tow providers for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and loads.
• Support a fast-paced production shop environment and teamwork.

Skills

Customer service

Verbal communication

Written communication

MS Office

Multitasking

Collaborative work

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative at our Service Center Pasadena on E Colorado Blvd. The role involves greeting customers, delivering extraordinary service, and aiding in coordinating rental car and insurance-related processes.

The position pays up to $20 per hour, with weekly pay, overtime eligibility, and benefits including health coverage, vacation and holidays, and paths for growth within a production shop.