Customer Experience Specialist – Auto Collision Center

calibercollision; Westminster (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Overtime eligibility

Paid vacation & holidays

Weekly pay

Job summary

Caliber Collision Westminster is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating center workload and rental car/tow options. You’ll work with insurance partners on authorizations and billing in a fast-paced collision shop environment.

Requirements include 1+ year in a customer-facing role and strong verbal/written communication. The role offers weekly pay, overtime eligibility, and growth opportunities within the company.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems including MS Office.
• Capacity to work in a fast-paced environment with competing priorities.
• Provide personable, friendly customer service and collaborate with the team.

Responsibilities

• Greet and serve customers with extraordinary service at the center.
• Monitor work volume and suggest load level adjustments as needed.
• Coordinate Rental Car and Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Support a collaborative, fast-paced workflow in a production shop.

Skills

Customer service

Verbal & written communication

Microsoft Office

Multitasking

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision Westminster is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating center workload and rental car/tow options. You’ll work with insurance partners on authorizations and billing in a fast-paced collision shop environment.

Requirements include 1+ year in a customer-facing role and strong verbal/written communication. The role offers weekly pay, overtime eligibility, and growth opportunities within the company.