Customer Service Representative

Caliber; Pasadena (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay & overtime

Paid vacation & holidays

Career growth

Hands-on production experience

Job summary

Caliber Collision in Pasadena is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rentals and insurance requirements. You will monitor center workload, assist with load-level requests, and support a fast-paced team in a production shop environment.

The role requires 1+ year of customer-facing experience, strong written and verbal communication, and the ability to navigate multiple software systems.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced setting and manage competing priorities.

Responsibilities

• Greet and assist customers with a high level of service.
• Coordinate Rental Car/Tow/insurance-related processes to provide one-stop service.
• Monitor center workload and assist with load level requests when necessary.

Skills

Verbal and written communication

Software proficiency (MS Office)

Prioritization & multitasking

Customer service

Team collaboration

Job description

Service Center

Pasadena - E Colorado Blvd

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• $20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.