Customer Service Specialist — Auto Collision Center

Classic Collision Inc.; Midland (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401K match

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience. The role involves explaining repair processes, coordinating rental cars, and maintaining knowledge of insurance and DRP processes.

Applicants should have prior customer service or sales experience, excellent communication skills, and a valid driver’s license. We offer competitive pay, benefits, and opportunities for career advancement.

Qualifications

• 18+ years of age required.
• Experience in customer service, sales, or related fields preferred.
• Must have a valid driver's license and be eligible for company insurance.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Explain and educate customers on the repair process at a high level, including insurance claim information and processes.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate rental car and tow companies to provide one-stop service to all customers.
• Ensure vehicles are delivered to customers by the assigned service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments to maintain sales for the center.

Skills

customer service

communication

time management

organization

Job description

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience. The role involves explaining repair processes, coordinating rental cars, and maintaining knowledge of insurance and DRP processes.

Applicants should have prior customer service or sales experience, excellent communication skills, and a valid driver’s license. We offer competitive pay, benefits, and opportunities for career advancement.