Customer Experience Specialist — Repair & Insurance

Classic Collision Corporate Services LLC; Dalton (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision Corporate Services LLC is hiring a Customer Service Representative in the United States. The CSR serves as the first impression for customers, educating them on repair processes, insurance interactions, and scheduling with service advisors.

The role emphasizes strong communication, organization, and the ability to coordinate with rental car and towing services to deliver a seamless experience. A valid driver’s license and customer-facing experience are preferred.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver’s license and be eligible for coverage under company insurance.
• Effective written and verbal communication and interpersonal skills required.
• Organizational and multitasking skills with ability to adapt to a fast-paced environment.

Responsibilities

• Explain and educate customers on the repair process at a high level, including insurance information.
• Maintain knowledge of insurer requirements for authorizations, billing, and load level processes.
• Coordinate rental car and tow companies to provide one-stop service to customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, appointments, and capture rates of assignments.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and ARMS daily; reconcile invoices as needed.

Skills

Customer service

Sales

Communication

Job description

Classic Collision Corporate Services LLC is hiring a Customer Service Representative in the United States. The CSR serves as the first impression for customers, educating them on repair processes, insurance interactions, and scheduling with service advisors.

The role emphasizes strong communication, organization, and the ability to coordinate with rental car and towing services to deliver a seamless experience. A valid driver’s license and customer-facing experience are preferred.