Customer Service Pro — Auto Repair & Claims Support

Classic Collision; Lynn Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

Continuous training

Team culture

401K match

Medical/dental/vision

Paid time off – 6 paid holidays

Rewarding work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers. You will explain the repair process, assist with insurance claims, and coordinate rental car and tow services to ensure a seamless experience.

The role emphasizes strong communication, organization, and the ability to thrive in a fast-paced environment while supporting a team-driven culture and providing excellent customer service.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective written and verbal communication and interpersonal skills are required.
• Organization, multi-tasking, time management, and adaptability in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process, including insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments and reconcile invoices to payables as applicable.
• Ensure customer waiting area is comfortable and maintained.
• Perform other administrative tasks and duties as required.

Skills

Customer service

Sales

Communication

Interpersonal skills

Time management

Multitasking

Adaptability

Job description

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers. You will explain the repair process, assist with insurance claims, and coordinate rental car and tow services to ensure a seamless experience.

The role emphasizes strong communication, organization, and the ability to thrive in a fast-paced environment while supporting a team-driven culture and providing excellent customer service.