Customer Experience Specialist - Collision Repair

Classic Collision Inc.; Burlington (NC); Presencial; USD 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Resumo da oferta

Classic Collision, Burlington Repair Center, is seeking a Customer Service Representative to be the first point of contact for customers. You will explain the repair process, coordinate insurance information, and help arrange rental cars and towing, delivering a smooth, customer-focused experience.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualificações

• 18+ years old.
• Experience in customer service or related fields preferred.
• Valid driver’s license and eligibility for company insurance.
• Strong written and verbal communication and interpersonal skills.
• Organizational and multitasking abilities in a fast-paced environment.

Responsabilidades

• Explain and educate customers on repair process, including insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate Rental Car / Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Conhecimentos

Customer service experience

Communication skills

Descrição da oferta de emprego

Classic Collision, Burlington Repair Center, is seeking a Customer Service Representative to be the first point of contact for customers. You will explain the repair process, coordinate insurance information, and help arrange rental cars and towing, delivering a smooth, customer-focused experience.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.