Customer Experience & Repair Coordination Specialist

Classic Collision Corporate Services LLC; Florence (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Customer Service Representative to be the first impression of our customer experience. You will explain the repair process, educate customers on insurance claim steps, and coordinate with rental car and tow services.

We offer a supportive team culture, competitive pay, benefits, and opportunities for advancement. Prior customer service or sales experience and a valid driver’s license are preferred.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related fields preferred.
• Valid driver’s license and eligibility for company insurance.
• Effective written and verbal communication and interpersonal skills.
• Strong organization and multitasking in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance claim information.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate Rental Car / Tow services to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor or backup teammate.
• Assist with customer communication during the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables reports daily and monthly.
• Ensure customer waiting area is clean and stocked with essentials.
• Perform other administrative duties as required.

Skills

Customer service experience

Sales experience

Communication skills

Organizational skills

Job description

Classic Collision is hiring a Customer Service Representative to be the first impression of our customer experience. You will explain the repair process, educate customers on insurance claim steps, and coordinate with rental car and tow services.

We offer a supportive team culture, competitive pay, benefits, and opportunities for advancement. Prior customer service or sales experience and a valid driver’s license are preferred.