Customer Experience Specialist - Auto Repair Center

Classic Collision Inc.; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Customer Service Representative in the Los Angeles area to serve as the first impression of our customer experience. The role involves explaining the repair process, coordinating with insurance partners, rental/tow services, and ensuring smooth communication with customers throughout the repair journey.

We offer competitive pay, benefits, and opportunities for career advancement.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Adaptability

Job description

Classic Collision is hiring a Customer Service Representative in the Los Angeles area to serve as the first impression of our customer experience. The role involves explaining the repair process, coordinating with insurance partners, rental/tow services, and ensuring smooth communication with customers throughout the repair journey.

We offer competitive pay, benefits, and opportunities for career advancement.