Customer Service Specialist — Auto Collision Admin

Boyd Group Services; El Mirage (AZ); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Paid parental leave

6 paid holidays

Health, dental & vision insurance from

401(k) with company match

Short-Term Disability & Life Insurance

Continued education opportunities

Daily Pay option

Descripción de la vacante

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver outstanding customer experiences and support our repair facility team. You will manage customer and insurer communications, schedule repairs using CCC One, and handle a range of administrative tasks to keep workflows smooth.

The role requires a high school diploma or GED and at least one year in a similar admin role; auto body or related customer service experience is a plus. Valid driver’s license may be required.

Formación

• HS diploma or GED required.
• Minimum 1 year in a similar admin role.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsabilidades

• Deliver exceptional customer experience.
• Manage relationships with customers and insurance companies.
• Provide administrative support for Repair Facility Team.
• Schedule vehicle repairs using CCC One and planner scripts.
• Process insurance authorizations and repair orders.
• Record communications with customers/insurers in CCC One.
• Update rental information and manage ARMS entries.

Conocimientos

Customer service

Administrative support

Communication skills

Sales drive

Multitasking under pressure

Detail oriented

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Daily Demand Capacity Planner

Descripción del empleo

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver outstanding customer experiences and support our repair facility team. You will manage customer and insurer communications, schedule repairs using CCC One, and handle a range of administrative tasks to keep workflows smooth.

The role requires a high school diploma or GED and at least one year in a similar admin role; auto body or related customer service experience is a plus. Valid driver’s license may be required.