Customer Service Specialist - Auto Care Center

Caliber Collision; Charles Town (WV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Representative in Charles Town to greet customers and provide extraordinary service. You will monitor center workload, coordinate Rental Car/Tow services, and ensure smooth collaboration with insurance partners for authorizations and billing processes.

The role requires strong communication, ability to navigate multiple software systems, and a customer-focused, collaborative attitude in a production shop environment.

Qualifications

• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-focused with collaborative mindset.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and advise load-level requests.
• Coordinate rental car/tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Communication

Verbal skills

Written skills

Customer service

Multitasking

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative in Charles Town to greet customers and provide extraordinary service. You will monitor center workload, coordinate Rental Car/Tow services, and ensure smooth collaboration with insurance partners for authorizations and billing processes.

The role requires strong communication, ability to navigate multiple software systems, and a customer-focused, collaborative attitude in a production shop environment.