Customer Service Specialist - Auto Collision Center

calibercollision; Tyler (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits from

Weekly pay + overtime

Vacation & holidays accrual from day 1

Career growth within the company

Hands-on production shop experience

Job summary

Caliber Collision's Tyler - East center is seeking a Customer Service Representative to greet customers and provide exceptional service. You will monitor work volume, coordinate rental and towing partners, and ensure compliance with insurer authorization and billing processes.

Ideal candidates bring 1+ year in customer-facing roles and strong communication skills. The role involves handling multiple software systems, working in a fast-paced environment, and collaborating with a team to deliver a

Qualifications

• 1+ year of experience in a customer-facing environment.

Responsibilities

• Greet and provide outstanding customer service to internal and external customers.
• Monitor center work volume and request load-level adjustments when needed.
• Coordinate with Rental Car/Tow companies to deliver one-stop service to customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load-level processes.

Skills

Verbal and written communication

Multi-system navigation

Adaptability

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision's Tyler - East center is seeking a Customer Service Representative to greet customers and provide exceptional service. You will monitor work volume, coordinate rental and towing partners, and ensure compliance with insurer authorization and billing processes.

Ideal candidates bring 1+ year in customer-facing roles and strong communication skills. The role involves handling multiple software systems, working in a fast-paced environment, and collaborating with a team to deliver a