Customer Experience Specialist — Auto Collision Center

Caliber Collision; Alexandria (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay and overtime

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Alexandria, VA is seeking a Customer Service Representative to greet customers, monitor workloads, and coordinate Rental Car/Tow partners to provide one-stop service. You will support insurance-related authorizations, billing, and load level processes in a center setting.

The role emphasizes friendly customer service, effective communication, and the ability to navigate multiple software systems within a fast-paced automotive service environment.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems and adapt in a fast-paced setting.

Skills

Communication skills

Customer service

Team collaboration

Adaptability

Tools

Microsoft Office Suite

Job description

Caliber Collision in Alexandria, VA is seeking a Customer Service Representative to greet customers, monitor workloads, and coordinate Rental Car/Tow partners to provide one-stop service. You will support insurance-related authorizations, billing, and load level processes in a center setting.

The role emphasizes friendly customer service, effective communication, and the ability to navigate multiple software systems within a fast-paced automotive service environment.