Customer Service & Operations Coordinator

Caliber; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay & overtime

Paid vacation & holidays

Career growth - promote from within

Hands-on experience in production shop

Job summary

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating load levels and rental car/tow arrangements. You will work in a fast-paced center, handling multiple software systems and maintaining up-to-date knowledge of insurance partner requirements.

The role emphasizes friendly customer interactions, teamwork, and the ability to manage competing priorities in a production shop environment.

Qualifications

• 1+ years of experience within a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and recommend load level adjustments.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations and billing.

Skills

Verbal and written communication

Multitasking under pressure

Collaborative mindset

Customer service excellence

Software familiarity

Education

1+ years customer-facing experience

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating load levels and rental car/tow arrangements. You will work in a fast-paced center, handling multiple software systems and maintaining up-to-date knowledge of insurance partner requirements.

The role emphasizes friendly customer interactions, teamwork, and the ability to manage competing priorities in a production shop environment.