Customer Experience Specialist - Auto Collision Center

Caliber Collision; Hyattsville (MD); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision from day 1

Weekly pay with overtime eligibility

Paid vacation & holidays from day 1

Career growth opportunities

Resumo da oferta

Caliber Collision in Hyattsville, MD is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating multiple services. The role involves monitoring center workload and collaborating with rental car providers to ensure a seamless, one-stop experience for customers.

The ideal candidate will have 1+ year of customer-facing experience, strong communication skills, and the ability to navigate several software systems in a fast-paced environment.

Qualificações

• 1+ years of experience within a customer facing environment.

Responsabilidades

• Greet customers and provide extraordinary service.
• Monitor work volume and manage load levels for the center.
• Coordinate Rental Car/Tow companies for one-stop service.
• Understand and apply insurance partner requirements for authorizations, billing and load levels.

Conhecimentos

Customer Service

Communication

Office Suite

Teamwork

Prioritization

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Caliber Collision in Hyattsville, MD is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating multiple services. The role involves monitoring center workload and collaborating with rental car providers to ensure a seamless, one-stop experience for customers.

The ideal candidate will have 1+ year of customer-facing experience, strong communication skills, and the ability to navigate several software systems in a fast-paced environment.