Customer Service Specialist - Auction Operations & Payments

Ritchie Bros.; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with 100% match for the first 4%

15 days PTO

Job summary

RB Global's Yard Operations team in Colorado Springs seeks a Customer Service Representative to deliver outstanding support, process payments, and handle sale-day activities. You will organize documents, communicate with multiple departments, and ensure a high standard of service for buyers and bidders.

Join a team that values safety, teamwork, and reliable data entry, with opportunities to grow in a fast-paced auction environment.

Qualifications

• Experience working in-person with customers.
• Proficiency with computers and ability to learn new software.
• Excellent keyboarding and data entry skills.
• Commitment to providing fantastic customer service.
• Ability to work well under pressure and maintain a positive attitude.
• Friendly, outgoing, patient personality.
• Thrives when working as part of a team.

Responsibilities

• Organize keys, documents, and upload documents to the web for each sale.
• Communicate with multiple departments and customers to obtain required paperwork.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is delivered to all customers.
• Support safety initiatives and personal responsibility for safety of team and customers.
• Perform other duties as assigned.

Skills

Customer-facing

Data entry

Keyboarding

Team player

Positive attitude

Learn new software

In-person service

Job description

RB Global's Yard Operations team in Colorado Springs seeks a Customer Service Representative to deliver outstanding support, process payments, and handle sale-day activities. You will organize documents, communicate with multiple departments, and ensure a high standard of service for buyers and bidders.

Join a team that values safety, teamwork, and reliable data entry, with opportunities to grow in a fast-paced auction environment.