Auction Customer Success & Payments Specialist

Ritchie Bros.; Meridian (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with 100% match on first 4%

15 days PTO per year

Job summary

RB Global is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments, and assist with sale-day activities at our yard operations in Meridian, Idaho.

You will organize documents, interface with multiple departments and customers, handle bidder payments, and provide information about auxiliary services in a fast-paced auction environment.

Qualifications

• Previous work experience in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize keys and documents by internal coding system and then by Lot number; upload documents for each sale.
• Actively communicate with many departments and customers who sign up equipment for documents such as LOLC’s, Purge Documents etc.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is delivered to all customers.
• Actively support RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned

Skills

In-person customer service

Computers & software

Keyboarding

Customer service mindset

Team player

Calm under pressure

Job description

RB Global is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments, and assist with sale-day activities at our yard operations in Meridian, Idaho.

You will organize documents, interface with multiple departments and customers, handle bidder payments, and provide information about auxiliary services in a fast-paced auction environment.