Customer Service Specialist - 5-Day Week, Training

UniFirst Corp.; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, delivering outstanding service.

We offer a 5-day work week with weekends off, on-the-job training, and growth opportunities through our Learning Center and Service Certificate Program. Join a team-focused culture with competitive benefits and advancement potential.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Communication

Time management

Team player

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst Corporation is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, delivering outstanding service.

We offer a 5-day work week with weekends off, on-the-job training, and growth opportunities through our Learning Center and Service Certificate Program. Join a team-focused culture with competitive benefits and advancement potential.