Customer Service & Admin Associate - Weekdays, Training Provided

UniFirst Corporation; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role includes accounts receivable duties, data entry, and basic administrative tasks. The ideal candidate has 2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Active listener

Responsive

Personable

Time management

Organizational skills

Team player

Problem solver

Verbal & written communication

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The role includes accounts receivable duties, data entry, and basic administrative tasks. The ideal candidate has 2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office.