Customer Service Pro: On-the-Job Training, Weekends Off

UniFirst Corporation; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and development

401K with company match

Profit sharing

Health insurance

Employee Assistance Program

Life Insurance

Paid time off

Direct payroll deposit

Tuition reimbursement

30% employee discount

Employee referral bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and UniFirst, assisting with accounts, procedures, and services by phone or email.

This role emphasizes on-the-job training, data entry and administrative support for the Sales Department, with opportunities for growth, a 5-day work week and benefits including 401K match and health insurance.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Microsoft Office

Time management

Team player

Problem solving

Data entry

Telephone etiquette

Physical ability

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and UniFirst, assisting with accounts, procedures, and services by phone or email.

This role emphasizes on-the-job training, data entry and administrative support for the Sales Department, with opportunities for growth, a 5-day work week and benefits including 401K match and health insurance.