Customer Service Representative - 5 Day Week with On-the-Job Training

UniFirst; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in the United States. You will be a key liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department with administrative tasks.

The role emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for professional development as part of our Service Certificate Program.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Communication skills

Team player

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in the United States. You will be a key liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department with administrative tasks.

The role emphasizes on-the-job training, a 5-day work week with weekends off, and opportunities for professional development as part of our Service Certificate Program.