Customer Service & Admin Specialist: Growth & Training

UniFirst Corporation; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

UniFirst Corporation seeks a dedicated Customer Service Representative to join our Springfield team and act as a liaison between customers and the company. You’ll handle inquiries by phone or email, support the Sales Department, and perform data entry in a fast-paced setting.

On-the-job training is provided; we offer a 5-day work week with Saturdays and Sundays off. The role emphasizes teamwork, accuracy, and strong communication, with benefits including health insurance and more.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Active listening

Team player

Problem solving

Time management

Attention to detail

Independent worker

Mathematical skills

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst Corporation seeks a dedicated Customer Service Representative to join our Springfield team and act as a liaison between customers and the company. You’ll handle inquiries by phone or email, support the Sales Department, and perform data entry in a fast-paced setting.

On-the-job training is provided; we offer a 5-day work week with Saturdays and Sundays off. The role emphasizes teamwork, accuracy, and strong communication, with benefits including health insurance and more.