Customer Service Pro: Training, Growth & Benefits

UniFirst Corp.; New Jersey; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corp. seeks a Customer Service Representative to be a liaison between customers and the company, handling inquiries by telephone or email and supporting UniFirst personnel. The role emphasizes on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for growth within a collaborative team.

Attention to detail and professionalism are essential. Candidates should enjoy problem solving, possess solid Microsoft Office skills, and be able to lift light parcels

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication skills

Active listener

Team player

Problem solving

Mathematics

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst Corp. seeks a Customer Service Representative to be a liaison between customers and the company, handling inquiries by telephone or email and supporting UniFirst personnel. The role emphasizes on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for growth within a collaborative team.

Attention to detail and professionalism are essential. Candidates should enjoy problem solving, possess solid Microsoft Office skills, and be able to lift light parcels