Customer Care Specialist: Weekdays, Training & Growth

UniFirst; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Paid Time Off

Life Insurance

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst seeks a dedicated Customer Service Representative to join our Jacksonville team, serving as a liaison between customers and the company via phone or email. You will support accounts receivable tasks and coordinate with UniFirst personnel to ensure smooth service.

We offer a 5-day work week with weekends off, on-the-job training, and access to robust learning resources as part of a large, nationwide organization committed to employee development.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication

MS Office

Time Management

Teamwork

Problem Solving

Mathematical Skills

Physical Stamina

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst seeks a dedicated Customer Service Representative to join our Jacksonville team, serving as a liaison between customers and the company via phone or email. You will support accounts receivable tasks and coordinate with UniFirst personnel to ensure smooth service.

We offer a 5-day work week with weekends off, on-the-job training, and access to robust learning resources as part of a large, nationwide organization committed to employee development.