Customer Service Specialist

Sherwin Williams; Rapid City (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Rapid City is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions to boost satisfaction and sales.

The role emphasizes promptly resolving customer concerns, staying up-to-date with product features, and maintaining the store’s visual standards and high quality across all displays and merchandise, while aiming to meet store sales goals.

Responsibilities

• Assist wholesale and retail customers, determine needs, and answer questions about Sherwin-Williams products.
• Recommend the right solutions to boost customer satisfaction and drive sales.
• Promptly resolve customer concerns and maintain high service quality.
• Stay up-to-date with product features and promotions.
• Maintain store visual standards and product displays to reflect quality and brand consistency.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.