Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Columbus (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams in Columbus, OH is seeking a Customer Service Specialist to assist wholesale and retail customers, answer questions about products, and recommend solutions. This on-site role is at Store #701961, 4028 East Broad St., and is full-time with a starting wage of $16.50/hour.

You will interact with customers, handle payments, and maintain store standards while guiding sales growth. The position includes a criminal history review to protect customers and staff, and emphasizes

Qualifications

• Customer-oriented service mindset.
• Ability to communicate product information clearly.
• Willingness to handle cash transactions and maintain records.

Responsibilities

• Answer questions about Sherwin-Williams products and recommend suitable solutions.
• Resolve customer concerns promptly to ensure satisfaction.
• Contribute to achieving the store's sales goals while maintaining product display standards.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #701961, located at: 4028 East Broad St., Columbus, OH 43213.

This is a full-time position with a hiring rate of $16.50/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.