Customer Service Specialist

The Sherwin-Williams Company; Park City (UT); On-site; USD 32,000 - 40,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #8230 in Park City, UT. This FULL-TIME role supports both wholesale and retail customers by identifying needs and recommending appropriate Sherwin-Williams products.

The store is located at 6400 N Business Park Loop #C, Park City, UT 84098. You will handle in-person and phone inquiries, process sales, uphold store standards, and strive to meet monthly, quarterly, and yearly sales goals while delivering high levels of

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

This is a FULL-TIME position.
The individual selected for this role will be expected to work at Store #8230, located at: 6400 N Business Park Loop #C, Park City, UT 84098.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis