Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Enola (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5165 in Enola, PA to help wholesale and retail customers find products and solutions. You will answer questions, recommend appropriate products, and maintain high-quality visuals and customer service standards in the store.

You will also handle sales transactions and work toward monthly, quarterly, and yearly sales goals while ensuring customer satisfaction and loyalty.

Qualifications

• Delivers high levels of customer satisfaction through service excellence.
• Assists customers in person and over the phone by identifying needs and recommending products and services.
• Builds productive trust relationships with wholesale and retail customers.

Responsibilities

• Process sales transactions accurately and in line with store policies.
• Follow and strive to achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer service

Sales

Communication

Tools

POS system

Cash handling

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #5165, located at: 732B Wertzville Rd Enola, PA 17025

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis