Customer Service Specialist

Sherwin-Williams Co.; Jefferson City (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions.

You will promptly resolve concerns, ensure customer satisfaction, stay current with product features, and help the store maintain high quality visuals while contributing to sales goals.

Responsibilities

• Determine customer needs and recommend the right Sherwin-Williams product solutions.
• Answer questions about products and provide informed recommendations.
• Resolve customer concerns promptly and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high quality visuals and store standards.
• Contribute to achieving the store's sales goals.

Skills

Customer service

Communication

Problem solving

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.