Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

Sherwin-Williams in Harrisburg is seeking a Customer Service Specialist to work closely with wholesale and retail customers, addressing needs and questions about products. This role also involves resolving customer concerns with a focus on client satisfaction and achieving sales goals.

Located at Store #5069, candidates should maintain product quality and visual standards while ensuring safety and compliance. Prior customer service experience is preferred.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer questions about Sherwin-Williams products.
• Resolve customer concerns and ensure maximum client satisfaction.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #5069, located at: 5785 Allentown Blvd Harrisburg, PA 17112.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.