Customer Service Specialist

Concierge Home Care; Orange Park (FL); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Concierge Home Care in Orange Park, FL is seeking a Customer Service Specialist to support a busy in-office front desk and administrative operations. The role focuses on clerical tasks, call handling, guest reception, mail distribution, and supply management to keep the office running smoothly.

The ideal candidate has at least some college and one year of medical office experience, including check-in/check-out and phone handling.

Qualifications

• This role requires some college study and strong office skills.
• One year of medical office experience (required), including front-of-office doctor’s office experience (check-in/check-out) and answering phones.
• Prior authorization experience through Availity, United Healthcare portal, and CoverMyMeds.
• Ability to work in a high-call environment.
• Highly organized with strong multitasking ability.
• Self-motivated with keen attention to detail.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide general office support and clerical task handling to ensure smooth operations.
• Answer, screen, and direct incoming calls to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone etiquette

High-call environment

Microsoft Office

Education

Some college (required)

Tools

Microsoft Office

Job description

Join the Team at Concierge Home Care Where Compassionate Care Meets Innovation!

At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is based in Orange Park, FL and is an in-office opportunity. The schedule is Monday - Friday 8:00 AM to 5:00 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

Why Choose Concierge Home Care?

At Concierge Home Care we value our team members as much as our patients. Whether you’re an experienced professional or new to mobile healthcare, you’ll find a supportive and rewarding environment here.

• Professional Development:Ongoing training, mentorship opportunities, and support for career development.
• Enjoythree weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).

Take the first step.

Join Mobile Medical and become part of a compassionate, innovative team providing mobile healthcare.

Please feel free to reach out to Carolina at 404-441-6341 with any questions or to discuss this opportunity further.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website athttps://info.flclearinghouse.com.