Customer Service Specialist

Concierge Home Care; Ocala (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k) options

EAP

Pet insurance

Legal assistance

Employee referral bonuses

Health, dental, and vision insurance

HSA options

Mileage reimbursement

Company vehicle

Job summary

Mobile Medical in Ocala, FL is seeking a Customer Service Specialist to support frontline operations in a busy in-office setting. You will handle calls, greet visitors, manage mail and supplies, and assist with front-desk duties while delivering compassionate, patient-centered care.

The role requires one year of medical office experience, strong communication skills, and proficiency with Microsoft Office. Monday–Friday, 8:00 AM–4:30 PM, in-office position with potential for growth.

Qualifications

• One year of medical office experience, including front-desk check-in/check-out.
• Prior authorization through Availity, UnitedHealthcare portal and CoverMyMeds.
• Ability to work in a high-call environment.
• Highly organized with strong multitasking and attention to detail.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide general office support to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, stock, and distribute office supplies.

Skills

Medical office experience

Prior authorization experience

Call handling in high-volume

Strong organizational skills

Multitasking

Customer service

Microsoft Office

Some college

Education

Some college

Tools

Microsoft Office

Job description

Join the Team at Mobile Medical – Where Compassionate Care Meets Innovation!

At Mobile Medical, we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is based in Ocala, FL. The position is an in-office opportunity, and the schedule is Monday-Friday, 8:00 AM-4:30 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

Why Choose Mobile Medical?

At Mobile Medical, we value our team members as much as our patients. Whether you’re an experienced professional or new to mobile healthcare, you’ll find a supportive and rewarding environment here.

• Professional Development:Ongoing training, mentorship opportunities, and support for career development.
• Enjoythree weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).

Take the first step.

Join Mobile Medical and become part of a compassionate, innovative team providing mobile healthcare.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website ahttps://info.flclearinghouse.com.