Customer Service Shift Lead (Financial Retail)

PLS; Revere (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) plan

Vacation

Opportunities for advancement

Ongoing training

Bonus eligible

Job summary

PLS is seeking a Shift Supervisor in Revere, MA to lead customer service initiatives and manage daily store operations. Responsibilities include overseeing staff, ensuring compliance, and maintaining high levels of customer satisfaction.

The role offers competitive pay between $17 and $19, with benefits including medical, dental, and 401(k) plans. Ideal candidates will have management experience and strong communication skills.

Qualifications

• Minimum one year of management experience in relevant industries.
• Ability to develop relationships with customers.
• Excellent verbal and written communication skills.

Responsibilities

• Provide leadership to ensure outstanding customer service.
• Supervise day-to-day operations in absence of the Store Manager.
• Ensure compliance with federal, state, and local regulations.

Skills

Customer service engagement

Team leadership

Communication skills

Integrity

Bilingual English/Spanish

Job description

PLS is seeking a Shift Supervisor in Revere, MA to lead customer service initiatives and manage daily store operations. Responsibilities include overseeing staff, ensuring compliance, and maintaining high levels of customer satisfaction.

The role offers competitive pay between $17 and $19, with benefits including medical, dental, and 401(k) plans. Ideal candidates will have management experience and strong communication skills.