Store Lead: Customer Experience & Growth (Bonus Eligible)

PLS; Revere (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Revere, MA is seeking an Assistant Store Manager to lead customer service excellence and ensure the store meets operating objectives and financial goals. The role includes supporting the Store Manager in daily operations and directing team activities in their absence.

You will recruit, develop, and motivate staff, oversee transactions and cash handling, analyze sales trends, market within the community, and ensure compliance with regulations while maintaining a high-energy, professional

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers confidently.
• Ability to develop positive relationships with customers.
• Strong desire to exceed initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• High-energy, collaborative management style.
• Professional appearance and demeanor.
• Honesty and integrity.
• Willing to work flexible hours including mornings, evenings, weekends, and holidays.
• English fluency required; bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

Relationship building

Communication skills

Professional appearance

Integrity

Flexible hours

English fluency

Job description

PLS in Revere, MA is seeking an Assistant Store Manager to lead customer service excellence and ensure the store meets operating objectives and financial goals. The role includes supporting the Store Manager in daily operations and directing team activities in their absence.

You will recruit, develop, and motivate staff, oversee transactions and cash handling, analyze sales trends, market within the community, and ensure compliance with regulations while maintaining a high-energy, professional