Shift Supervisor - Lead Customer Service & Store Goals

PLS; Massachusetts; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Ongoing training

Job summary

PLS in Medford, MA is seeking a Shift Supervisor to lead daily store operations, deliver outstanding customer service, and support the Assistant Store Manager. You will supervise team members and help meet store goals in a fast-paced retail environment.

Qualifications include at least one year in a supervisory role, strong communication, and flexibility to work mornings, evenings, weekends, and holidays. Bilingual abilities are a plus.

Qualifications

• Minimum of one year in a supervisory/management role in hospitality, financial services, retail or related fields.
• Strong customer service mindset with ability to engage customers effectively.
• Ability to lead a team, train staff, and meet store objectives.

Responsibilities

• Provide leadership to ensure outstanding customer service and achievement of store goals.
• Assist Store Manager and supervise team in their absence; handle cash and scheduling.
• Ensure compliance with policies, procedures, and local/state regulations.

Skills

Customer service

Leadership

Communication

Team motivation

Flexibility

Job description

PLS in Medford, MA is seeking a Shift Supervisor to lead daily store operations, deliver outstanding customer service, and support the Assistant Store Manager. You will supervise team members and help meet store goals in a fast-paced retail environment.

Qualifications include at least one year in a supervisory role, strong communication, and flexibility to work mornings, evenings, weekends, and holidays. Bilingual abilities are a plus.