Shift Supervisor: Lead Customer Service & Store Operations

PLS; Norwich (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

401(k)

Medical/dental/vision

Vacation opportunities

Training

Job summary

PLS is seeking a Shift Supervisor in Norwich, MA, responsible for ensuring excellent customer service and supporting store operations. In this role, you will lead the team in the absence of the Store Manager and assist with daily operations.

Qualified candidates should have management experience, strong communication skills, and a passion for customer engagement. Benefits include medical, 401(k), vacation, and opportunities for career advancement.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire excellence.

Responsibilities

• Ensure outstanding customer service and meet operating objectives.
• Support the Assistant Store Manager in day-to-day operations.
• Assist with training and motivating team members.

Skills

Management experience

Customer engagement

Relationship development

Communication skills

Bilingual (English/Spanish)

Job description

PLS is seeking a Shift Supervisor in Norwich, MA, responsible for ensuring excellent customer service and supporting store operations. In this role, you will lead the team in the absence of the Store Manager and assist with daily operations.

Qualified candidates should have management experience, strong communication skills, and a passion for customer engagement. Benefits include medical, 401(k), vacation, and opportunities for career advancement.