Shift Leader: Customer Service & Growth (Bonus eligible)

PLS; Chelsea (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Vacation

Opportunities for advancement

Ongoing training

Job summary

A leading financial services retailer in Chelsea, MA is seeking a Shift Supervisor to lead the store team in delivering exceptional customer service while assisting with daily operations. The ideal candidate will have a minimum of one year of management experience and will be responsible for training and motivating staff to achieve store goals. This position offers opportunities for growth and is eligible for bonuses, with a pay band of $17 to $19 USD per hour.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Strong desire to exceed corporate initiatives and inspire excellence.
• English fluency required; English/Spanish bilingual preferred.

Responsibilities

• Provide leadership and ensure outstanding customer service.
• Assist the Assistant Store Manager with day-to-day operations.
• Coach team members on customer service practices.

Skills

Customer engagement

Relationship building

Management experience

Communication skills

Flexibility

Job description

A leading financial services retailer in Chelsea, MA is seeking a Shift Supervisor to lead the store team in delivering exceptional customer service while assisting with daily operations. The ideal candidate will have a minimum of one year of management experience and will be responsible for training and motivating staff to achieve store goals. This position offers opportunities for growth and is eligible for bonuses, with a pay band of $17 to $19 USD per hour.