Customer Service/Service Advisor

Jobtailor; Elk Run Heights (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a friendly Service Advisor to greet customers promptly and deliver excellent service in Elk Run Heights, IA. You will coordinate scheduling, write estimates and work orders, finalize payments, and manage parts for all jobs.

You will answer customer questions about outcomes, consult with Technicians on repairs, and use sales strategies to close transactions while upholding safety and showroom standards.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Skills

Customer Service

Communication Skills

Retail Experience

Parts Inventory Management

Service Advisor Training

Tools

Service Writing

Creating Estimates

Work Order Finalization

Cash Handling

Parts Ordering

Computer System Proficiency

Math Skills

Job description

• Greets customers promptly and provides friendly competent customer service.


• Coordinates the service center’s scheduling and workflow.


• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.


• Answers customer questions about service outcomes and consults with the Technicians as needed.


• Understands marketing and sales strategies to finalize all transactions.


• Consults with Technicians about needed repairs and communicates those needs with the customer.


• Comprehends the industry needs by increasing knowledge of products and services.


• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.


• Responsible for keeping all customer facing items cleaned, stocked, and up to date.


• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.


• Maintains a complete understanding of the Boss Shop Warranty process.


• Assigns work to all technicians within the guidelines of the company.


• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.


• Reports for work in a timely manner when scheduled.


• Assists with other duties as assigned.

Requirements

• Retail or guest service experience preferred.


• Valid Driver’s license and insurable to drive.


• Able to maintain working knowledge of parts inventory.


• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.


• Able to work on the computer system efficiently.


• Ability to read, write and perform math skills.


• Must possess a positive, enthusiastic attitude.


• Must be flexible with the ability to adapt to change when required.


• Demonstrates excellent communication skills.


• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.


• Must have reliable transportation and phone.


• Must be able to communicate in English.

Core Competencies

Demonstrates strong customer service skills and the ability to effectively communicate between customers and technicians. Maintains knowledge of products, services, and industry standards while adhering to safety policies and procedures.

Highest-signal resume keywords

• Customer Service


• Communication Skills


• Retail Experience


• Parts Inventory Management


• Service Advisor Training

ATS Optimization Keywords

Hard Skills

• Service Writing


• Creating Estimates


• Work Order Finalization


• Cash Handling


• Parts Ordering


• Computer System Proficiency


• Math Skills

Soft Skills

• Positive Attitude


• Flexibility


• Enthusiasm

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Service Center Scheduling


• Boss Shop Warranty Process


• Customer Needs Assessment


• Safety Policies