Customer Service, Service Advisor

Jobtailor; Tulsa (OK); On-site; USD 30,307 - 46,838; Full time

Job summary

Jobtailor in Tulsa, OK seeks a Service Advisor to greet customers, manage scheduling, and prepare estimates and work orders. You will coordinate payments, parts, and show-room activity while maintaining pricing and safety standards.

Ideal candidates have retail or guest service experience, a valid driver’s license, English communication skills, and the ability to work with technicians to translate customer needs into repairs. Training within 90 days is required.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including creating estimates and work orders, finalizing payments, and handling parts orders and collections.
• Answers customer questions about service outcomes and consults with Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Reports for work in a timely manner when scheduled.

Skills

Customer service

Communication

Scheduling coordination

Cash handling

Team collaboration

English language

Education

High School Diploma or equivalent

Tools

POS system

Inventory software

Estimate software

Job description

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Requirements

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Core Competencies

Demonstrates strong customer service skills and the ability to effectively communicate between customers and technicians. Maintains knowledge of products, services, and industry standards while adhering to safety policies and procedures.

Certifications & Qualifications

• Valid Driver's License