Customer Service Representative

Jobtailor; Petaluma (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Petaluma, CA seeks a capable receptionist/administrative associate to greet customers, answer inquiries, and route them to the right department. You will maintain a clean workspace and serve as the first point of contact for visitors and calls.

You will support GMs and Service Advisors with clerical tasks, handle receivables/payables, enter data into the accounting system, balance month-end statements, and manage written correspondence, ensuring smooth daily operations.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet customers and assist promptly and professionally.
• Maintain a clean, welcoming workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence; direct to appropriate departments.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems; balance month-end statements.
• Perform other related duties as assigned

Skills

Customer Service Skills

Interpersonal Skills

Analytical Skills

Multitasking Skills

Organizational Skills

Problem-Solving Skills

Attentiveness

Patience

Tools

Clerical Support

Administrative Support

Accounting System Entry

Spreadsheet Management

Receivables Management

Payables Management

Job description

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.


• Clean workspace, this is the first point of contact our customers have with our facility.


• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.


• Provide clerical and administrative support to the General Managers and Service Advisors.


• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.


• Perform other related duties as assigned

Requirements

• Interpersonal and customer service skills.


• Analytical and problem-solving skills.


• Multitasking and organizational skills.


• Ability to answer a high volume of calls and/or emails daily.


• Attentiveness and patience

Core Competencies

Demonstrates strong customer service and interpersonal skills while effectively managing communication and administrative tasks. Proficient in handling financial transactions and maintaining organized records to support operational efficiency.

Highest-signal resume keywords

• Customer Service Skills


• Interpersonal Skills


• Analytical Skills


• Multitasking Skills


• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Clerical Support


• Administrative Support


• Accounting System Entry


• Spreadsheet Management


• Receivables Management


• Payables Management

Soft Skills

• Problem-Solving Skills


• Attentiveness


• Patience

Industry Keywords

• Customer Interaction


• Communication Management


• High Volume Calls


• Written Correspondence