Service Manager

Jobtailor; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Raleigh, NC is seeking a Service Manager to lead the service team, coordinate field and in-house work, and ensure top-tier customer relations. The role requires overseeing training, safety, and warranty claims while maintaining efficient operations and quality control across all service activities.

Ideal candidates have a technical degree with at least five years in service leadership, strong troubleshooting skills, and proven ability to manage multiple priorities in a fast-paced

Qualifications

• Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
• Opens and closes service work-orders.
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees training schedule for service staff.
• Oversees cleanliness of facility and grounds.
• Oversees warranty claims.
• Works with parts department on parts ordering for repairs in process.
• Travels and works on customer machines in the field as required.
• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination and evaluation of Service team.

Skills

Service Team Management

Customer Relations

Troubleshooting Hydraulic And Electric

Quality Standards Maintenance

Training Oversight

Education

Associates Or Technical Degree

Tools

Service Work-Order Management

Equipment Troubleshooting

Quality Inspection Methods

Parts Ordering

Pre-Start Checks

Measuring Tools

Hazardous Waste Disposal

Electric And Air Tools

Forklift Operation

Overhead Crane Operation

Job description

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.


• Completes authority within guidelines set by the Retail Product Support Manager.


• Opens and closes service work-orders.


• Schedules workload for in-house and field staff.


• Identifies training needs and oversees training schedule for service staff.


• Oversees cleanliness of facility and grounds.


• Oversees warranty claims.


• Works with parts department on parts ordering for repairs in process.


• Travels and works on customer machines in the field as required.


• Operates and maintains electric and/or air powered hand tools.


• Assists in testing and commissioning of products as necessary.


• Performs pre-start checks and ensures product is ready for start-up as necessary.


• Meets quality standards with no supervision and minimum required rework.


• Operates forklifts and overhead cranes as required.


• Reads various measuring tools including micrometers, calipers and torque wrenches.


• Maintains quality standards through visual and mechanical inspection methods.


• Works safely by following established safety procedures.


• Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.


• Troubleshoots using hydraulic and/or electrical schematics.


• Directly manages service technicians and supporting staff.


• Responsible for the overall direction, coordination and evaluation of Service team.

Requirements

• Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.


• Must be legally authorized to work in the United States without the need for current or future sponsorship.

Core Competencies

Demonstrates expertise in managing service operations, including scheduling, training, and quality assurance, while ensuring compliance with safety standards. Proficient in troubleshooting and maintaining equipment, with a strong focus on customer relations and team leadership.

Highest-signal resume keywords

• Service Team Management


• Customer Relations


• Troubleshooting Hydraulic And Electrical Schematics


• Quality Standards Maintenance


• Training Oversight

ATS Optimization Keywords

Hard Skills

• Service Work-Order Management


• Equipment Troubleshooting


• Quality Inspection Methods


• Parts Ordering


• Pre-Start Checks


• Use Of Measuring Tools


• Hazardous Waste Disposal


• Electric And Air Powered Hand Tools Operation


• Forklift Operation


• Overhead Crane Operation

Soft Skills

• Leadership


• Organizational Skills


• Communication

Certifications & Qualifications

• Associates Or Technical Degree

Industry Keywords

• Service Operations


• Customer Service


• Safety Procedures


• Warranty Claims


• Field Service