Service Coordinator

Jobtailor; Elmira (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Premier Equipment seeks an organized administrative professional to support the Service Department, handling invoicing, work orders, and payroll monitoring. You will collaborate with Service, Parts, and Sales teams to uphold a customer-first mindset and drive efficiency.

Ideal candidates bring basic accounting knowledge, strong MS Office skills, and experience in a dealership or service environment. This role requires detail orientation and the ability to thrive in a fast-paced team setting.

Qualifications

• Basic understanding of accounting practices.
• Proficient in Microsoft Office and standard internet applications.
• Customer service experience or skills.
• Knowledge of general office procedures.
• Strong organizational and communication abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Availability for rotating Saturdays.
• General understanding of mechanical or technical terms (preferred).
• Prior experience in a dealership or service department (preferred).

Responsibilities

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.

Skills

Basic accounting

Microsoft Office

Customer service

Office procedures

Organizational abilities

Communication skills

Teamwork

Rotating Saturdays

Mechanical terms

Dealership experience

Tools

Microsoft Office

Purchase Order System

Internet applications

Job description

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.

Requirements

• Basic understanding of accounting practices
• Proficient in Microsoft Office and standard internet applications
• Customer service experience or skills
• Knowledge of general office procedures
• Strong organizational and communication abilities
• Comfortable working in a fast-paced, team-oriented environment
• Availability for rotating Saturdays
• General understanding of mechanical or technical terms (preferred)
• Prior experience in a dealership or service department (preferred)

Core Competencies

Demonstrates strong customer service skills and organizational abilities while effectively managing administrative tasks within a service department. Proficient in accounting practices and Microsoft Office, with a focus on enhancing customer experience and promoting teamwork.

Highest-signal resume keywords

• Customer Service Experience
• Basic Understanding Of Accounting Practices
• Proficient In Microsoft Office
• Strong Organizational Abilities
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Basic Understanding Of Accounting Practices
• Administrative Tasks Management
• Invoicing
• Work Order Management
• Payroll Monitoring
• WIP Monitoring
• Cost-saving Measures
• Service Scheduling

Soft Skills

• Strong Organizational Abilities
• Communication Skills
• Teamwork
• Customer First Mindset

Industry Keywords

• Service Department
• Dealership Experience
• Fast-Paced Environment
• Mechanical Terms

Tools & Technologies

• Microsoft Office
• Purchase Order System
• Standard Internet Applications