Service/Store Manager

Jobtailor

Saint Paul (MN)

On-site

USD 65,000 - 95,000

Full time

10 days ago

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Job summary

Turbo Tim’s Automotive in Saint Paul, MN is seeking an Automotive Service Manager to lead daily shop operations, coach service advisors, and ensure high-quality repairs and excellent customer service.

You will set performance goals, monitor KPIs, manage parts and workflow, and collaborate with the COO on budgets, while maintaining a safe, organized workspace. This role requires strong leadership and automotive knowledge to drive profitability.

Qualifications

Proven experience as Automotive Service Manager or similar leadership role in automotive repair.
Strong technical knowledge of automotive systems and repair processes.
Ability to coach, mentor, and manage performance.
Excellent communication and customer satisfaction focus.
Experience with automotive software and shop management tools.

Responsibilities

Lead daily operations of the assigned automotive repair shop location.
Ensure services meet quality and customer satisfaction standards.
Create a welcoming, professional customer environment and resolve escalated concerns.
Lead the service team in providing accurate estimates and timely customer communication.
Coordinate with the Customer Experience Manager to implement SOPs and best practices.
Supervise, train, mentor, and develop Service Advisors, Parts Managers, and Technicians.
Set performance goals, monitor progress, provide coaching, and conduct regular team meetings.
Assist with recruiting, onboarding, and training new team members.
Oversee repair scheduling, workflow, productivity, and downtime.
Monitor KPIs including repair order completion times, labor hours, gross profit margins, and average repair orders.
Manage parts, orders, and inventory when no Parts Manager is present.
Maintain standardized processes and review repair orders, warranty claims, parts, and labor charges.
Deliver forecast, budget, and KPI goals; track sales, costs, and profitability.
Process and record repair orders, warranty work, and third-party claims.
Collaborate with the Chief Operating Officer on budgets and expenses.
Maintain a safe, clean, organized shop and coordinate facility repairs or upgrades.
Track automotive industry trends and implement improvements to customer satisfaction, service delivery, and efficiency.
Promote and participate in training programs.
Audit Service Advisor calls weekly at the designated location.
Attend required training, networking, and company events; follow company policies.
Assume or delegate Parts Manager or Shop Foreman responsibilities when those roles are absent.

Skills

Team leadership

Customer satisfaction

Financial metrics

Coaching

Tools

Shop management systems

QuickBooks

Google Sheets

Job description

Lead daily operations of the assigned automotive repair shop location
Ensure services meet Turbo Tim’s quality and customer satisfaction standards
Create a welcoming, professional customer environment and resolve escalated concerns
Lead the service team in providing accurate estimates and timely customer communication
Coordinate with the Customer Experience Manager to implement SOPs and best practices
Supervise, train, mentor, and develop Service Advisors, Parts Managers, and Technicians
Set performance goals, monitor progress, provide coaching, and conduct regular team meetings
Assist with recruiting, onboarding, and training new team members
Oversee repair scheduling, workflow, productivity, and downtime
Monitor KPIs including repair order completion times, labor hours, gross profit margins, and average repair orders
Manage parts, orders, and inventory when no Parts Manager is present
Maintain standardized processes and review repair orders, warranty claims, parts, and labor charges
Deliver forecast, budget, and KPI goals; track sales, costs, and profitability
Process and record repair orders, warranty work, and third-party claims
Collaborate with the Chief Operating Officer on budgets and expenses
Maintain a safe, clean, organized shop and coordinate facility repairs or upgrades
Track automotive industry trends and implement improvements to customer satisfaction, service delivery, and efficiency
Promote and participate in training programs
Audit Service Advisor calls weekly at the designated location
Attend required training, networking, and company events; follow company policies
Assume or delegate Parts Manager or Shop Foreman responsibilities when those roles are absent

Requirements

Proven experience as an Automotive Service Manager or similar leadership role within the automotive repair industry
Strong technical knowledge of automotive systems and repair processes
Ability to manage a team through coaching, mentoring, and performance management
Excellent communication and interpersonal skills with a focus on customer satisfaction
Strong organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment
Experience with automotive software and management tools such as Google Sheets, QuickBooks, or shop management systems
Understanding of financial metrics including labor efficiency, parts, sales, and gross profit margins
Strong problem-solving skills for resolving customer issues and operational challenges
Demonstrated passion, enthusiasm, positive attitude, curiosity, and willingness to take on new responsibilities
Demonstrated loyalty, discretion, and ability to promote the company and maintain confidentiality
Demonstrated leadership, calm communication, boundary-setting, coaching, and support of others
Attend training as directed and required
Attend and participate in networking and company events
Follow all company policies and procedures outlined in the handbook
Ability to assume or delegate Parts Manager or Shop Foreman responsibilities when needed

Core Competencies

Demonstrates strong leadership in managing automotive service operations, focusing on team development, customer satisfaction, and financial performance. Proficient in utilizing automotive software and management tools to enhance service delivery and operational efficiency.

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