Service Advisor

Jobtailor; Ames (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Ames, IA is seeking a Service Advisor to own the customer experience from entry to completion. You will translate needs into actionable service orders for technicians and lead conversations about services, pricing, and timelines.

The role emphasizes building loyalty through transparency and trust, while driving performance metrics and elevating team standards. If you thrive in a fast-paced shop environment, apply today.

Qualifications

• 2+ years as a Service Advisor with automotive experience preferred.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency with service software.
• Ability to translate customer needs into service orders for technicians.
• Must be 18+ and hold a high school diploma.

Responsibilities

• Own every customer interaction from write-up to drive-off.
• Translate customer needs into clear ROs for technicians.
• Command conversations around services, pricing, timelines.
• Build loyalty by delivering transparency, trust, and results.
• Push performance metrics and raise standards for the team.

Skills

Service Advisor experience

Sharp communication

Relentless organization

Service software proficiency

Team-focused mindset

Problem solving

Education

High school diploma

Tools

Service software

Job description

• Own every customer interaction from write-up to drive-off


• Translate customer needs into clear ROs for technicians


• Command conversations around services, pricing, timelines


• Build loyalty by delivering transparency, trust, and results


• Push performance metrics and raise standards for the team

Requirements

• 2+ years as a Service Advisor (automotive experience preferred)


• Sharp communication


• Relentless organization


• Fluent in-service software


• Working mechanical knowledge


• Ability to solve problems fast


• Team-focused mindset


• High School graduate or equivalent, 18 years or older required.

Core Competencies

Demonstrates strong communication and organizational skills while effectively translating customer needs into actionable service orders. Possesses a solid understanding of automotive services and a commitment to building customer loyalty through transparency and trust.

Highest-signal resume keywords

• Service Advisor Experience


• Automotive Knowledge


• Communication Skills


• Problem-Solving Ability


• Service Software Proficiency

ATS Optimization Keywords

Hard Skills

• Service Order Creation


• Automotive Service Knowledge


• Performance Metrics Management


• Technical Problem Solving

Soft Skills

• Sharp Communication


• Relentless Organization


• Team-Focused Mindset

Industry Keywords

• Customer Interaction


• Loyalty Building


• Transparency


• Trust


• Automotive Experience

Tools & Technologies

• Service Software