Customer Service – Service Advisor

Jobtailor; Max Meadows (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Service Advisor to join our team in Virginia. You will greet customers, coordinate the service center’s workflow, and handle service writing, estimates, payments, and parts orders. You’ll answer questions, consult with Technicians, and apply sales strategies to close transactions.

You will support showroom stocking, safety policies, and warranty processes while maintaining strong communication with customers and colleagues. Weekend/evening shifts may be required.

Qualifications

• Retail or guest service experience preferred.
• Able to work efficiently on the computer system.
• Excellent communication skills and math aptitude.
• Flexible schedule, including possible weekends and evenings.

Responsibilities

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Service write for the location, including creating estimates and work orders, finalizing payments, following cash-handling policies, and ordering and collecting payment for parts and jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs with customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and relay Technician information to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work on time when scheduled
• Assist with other duties as assigned

Skills

Customer service

Communication skills

Team collaboration

Adaptability

Sales strategies

Tools

Service Writing

Estimates Creation

Work Order Finalization

Cash Handling

Computer Proficiency

Math Skills

Parts Ordering

Job description

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Service write for the location, including creating estimates and work orders, finalizing payments, following cash-handling policies, and ordering and collecting payment for parts and jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs with customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and relay Technician information to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work on time when scheduled
• Assist with other duties as assigned

Requirements

• Retail or guest service experience preferred
• Valid driver’s license and insurable to drive
• Able to maintain working knowledge of parts inventory
• Complete Service Advisor New Team Member Training within the first 90 days of employment
• Able to work efficiently on the computer system
• Ability to read, write, and perform math skills
• Positive, enthusiastic attitude
• Flexible and able to adapt to change
• Excellent communication skills
• Flexible schedule, including possible weekends and evenings
• Reliable transportation and phone
• Must be able to communicate in English
• Able and willing to provide friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Occasionally lift and/or move up to 50 lbs.
• Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl

Core Competencies

Demonstrates strong customer service skills, effectively communicates with customers and technicians, and maintains a thorough understanding of service processes and inventory management. Capable of applying marketing strategies to enhance sales and ensure a positive customer experience.

Highest-signal resume keywords

• Customer Service
• Service Advisor Training
• Parts Inventory Management
• Communication Skills
• Retail Experience

ATS Optimization Keywords

Hard Skills

• Service Writing
• Estimates Creation
• Work Order Finalization
• Cash-Handling Policies
• Computer System Proficiency
• Math Skills
• Parts Ordering

Soft Skills

• Positive Attitude
• Flexibility
• Team Collaboration
• Adaptability
• Enthusiasm

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Service Center Scheduling
• Boss Shop Warranty Process
• Customer Needs Communication
• Showroom Stocking
• Safety Policies